Privacy Policy
Effective January 1, 2026
R&S Richland Concrete Construction, concreterichland.com, office@concreterichland.com
Who this policy covers
This policy explains how R&S Richland Concrete Construction handles the information you share when you visit our website, fill out our contact form or call us about a concrete job. We're a concrete contractor based in Richland, WA, and we only collect what we need to answer your question, give you an estimate and do the work.
If you want to know more about who we are before you reach out, our About page covers that.
What information we collect
When you fill out our contact form, you give us your name, phone number, email address, the address of the job and a short description of what you need. If you call or email us, we keep the same kind of details from that conversation so we can follow up.
When you browse the site, some basic information is collected automatically, such as your browser type, the device you're using, the pages you visit and roughly where you're connecting from. This doesn't tell us who you are by name.
Cookies and analytics
Cookies are small files a website stores in your browser so it can remember your visit. We may use them, along with analytics tools, to see which pages people read and how they find us, so we can fix what isn't working and keep the site useful.
You can block or delete cookies in your browser settings at any time. The site will still work, though some features may not remember your choices.
How we use your information
We use what you send us to reply to you, set up an on-site estimate, schedule and do the job, and handle billing and any follow-up after the pour. We may also use it to keep records the law requires a business to keep.
We don't sell your information, and we don't add you to a mailing list you didn't ask to join.
Who we share it with
Our contact form is run by an outside form service, and our site uses outside hosting and analytics providers, so those companies handle some of your information on our behalf. They're there to keep the site and form running, not to market to you.
Beyond that, we only share your information when the job needs it, such as giving a job address to a supplier making a delivery, or when the law requires it.
How long we keep it
We keep your contact and job details for as long as we need them to answer you, finish the work and stand behind it, and as long as tax and business records require. When we no longer need something, we delete it or remove the details that identify you.
If you reached out but we never did a job for you, we don't hold onto your information longer than it takes to wrap up that conversation.
Your choices and rights
You can ask us what information we have about you, ask us to correct anything that's wrong and ask us to delete it. We'll do that unless we have to keep certain records for legal or tax reasons, and if so, we'll tell you which ones and why.
To make a request, reach us through our Contact page or call (509) 581-2407. We may ask you to confirm a few details first so we know we're talking to the right person.
Children's information
This site is meant for adults planning work on their homes and properties. We don't knowingly collect information from children under 13, and if we learn we have, we'll delete it.
Changes to this policy
We may update this policy when the way we run the site or our business changes. When we do, we'll post the new version on this page, and it applies from the day it's posted.
How to raise a privacy concern
If something about how we've handled your information doesn't sit right with you, tell us and we'll look into it. Send us a note through our Contact page or call (509) 581-2407, and we'll get back to you within 1 business day.